Refund Policy

Official After-Sales Refund Rule for All Orders on gurunandaussale.com
This Refund Policy is the official standardized after-sales rule formulated exclusively by GuruNanda Herbal Products for all commodity transactions on the official e-commerce platform gurunandaussale.com. It comprehensively regulates the whole process rules of order return application, qualification verification, return logistics, refund review, fund arrival, and abnormal handling, covering all natural healthcare products sold on the platform, including Ayurvedic oral care series, pure natural essential oils, organic self-care products, and responsibly sourced herbal daily care goods. As a global professional natural herbal e-commerce retailer, we always adhere to the customer-centric service concept, establish open, transparent, standardized and humanized refund and return mechanisms, fully protect the legitimate shopping rights and interests of global customers, and ensure that every after-sales application can obtain fair, efficient and standardized official processing. For all refund and return related consultation, application communication and dispute handling, please contact our exclusive official email: press@gurunandaussale.com.

1. Core Refund & Return Service Commitment

GuruNanda Herbal Products solemnly promises all global customers that our platform implements a 60-day free return and after-sales guarantee system for all valid orders. All products purchased through gurunandaussale.com can apply for free return service within 60 days after the customer receives the goods successfully. There is no additional return fee, handling fee, audit fee or hidden charge for qualified return applications, and all return services are completely free for customers. This 60-day free return policy is applicable to all product categories of the platform, all global delivery regions, all user groups and all order types, without any differentiated restriction rules, realizing full coverage of after-sales protection for platform transactions.
In terms of refund efficiency, our platform implements a standardized refund cycle of 5-10 business days. After the returned goods are successfully received, inspected and confirmed to be qualified by our official warehouse team, we will complete the internal review, financial verification and fund refund operation within 5 to 10 working days, and the refund funds will be returned to the customer’s original payment account in full. The original payment channel includes all official payment methods supported by the platform, and we will fully follow the original path refund rule to ensure the safety and accuracy of customer funds.
Our core after-sales service tenet is “free return, efficient refund, full protection of rights and interests”. Different from the short-cycle after-sales rules of most e-commerce platforms, our 60-day ultra-long free return cycle provides sufficient buffer time for customers to experience and verify natural herbal products. Considering that natural Ayurvedic products and plant essential oil products need a certain cycle of use experience to verify the product effect and quality, we specially extend the after-sales guarantee cycle, so that every customer can buy at ease and use confidently. Whether the customer is dissatisfied with the product effect, unsuitable for personal use, or has personal purchase demand changes, they can apply for free return and refund within the official specified cycle, enjoying zero-cost after-sales service.

2. 60-Day Free Return Time Rule & Calculation Standard

The 60-day free return period of the platform is calculated based on theofficial successful delivery and signing time of the order logistics, which is the only authoritative calculation standard of the platform. The calculation cycle starts from the second day after the customer’s order displays “delivery completed and signed” in the logistics system, and lasts for 60 consecutive natural days. Within this full cycle, customers can initiate a formal return and refund application for qualified products through the official channel at any time.
It should be emphasized that our 60-day return cycle adopts natural day calculation, without excluding weekends and public holidays, which maximizes the after-sales service time for customers. Any return application submitted within 60 days after signing for the goods is a valid application, and our team will accept and review it in accordance with official rules; any application exceeding the 60-day cycle will be deemed as an overdue after-sales application, and the platform has the right to reject the return and refund application in accordance with official policies, which is also a standardized rule to maintain the normal operation of platform after-sales business.
For orders with abnormal receiving situations such as delayed delivery, temporary warehousing, and delayed signing caused by logistics objective factors, the 60-day return cycle is still calculated based on the final official signing time of the order, not the order shipment time or payment time. This calculation standard can fully ensure the fairness of the return cycle, avoid the loss of customer after-sales rights and interests caused by logistics delay, and fully protect the legitimate rights and interests of customers.
Customers are recommended to check the product quality, packaging integrity and use experience in a timely manner after receiving the goods, and initiate after-sales applications within the valid cycle if there are return demands. If you have any doubts about the calculation of the return cycle, you can send an email to press@gurunandaussale.com to query the official order signing time and valid return cycle, and our team will provide accurate official verification results.

3. Qualified Return Product Standards & Application Conditions

To ensure the standardized operation of the platform’s after-sales system and balance the legitimate rights and interests of both buyers and sellers, we have formulated clear and standardized qualified return product standards. All return applications must meet the product qualification conditions to enjoy free return and full refund services. The core standard of qualified returned products is that the products are not damaged in quality, not artificially damaged, and retain complete product attributes and packaging conditions.
For unused and unopened products: the product outer packaging, inner packaging, product accessories, instruction manuals, and original labels must be completely intact, without tearing, damage, pollution, loss, or artificial alteration. The product itself has no scratch, breakage, leakage, deterioration and other quality problems, and completely retains the original state of the official sales of the platform. Such products fully meet the free return standard and can enjoy full refund service after being returned to the warehouse and verified.
For partially used natural herbal products: considering the product attributes of Ayurvedic oral care products and essential oil self-care products, customers can apply for return after a small amount of trial use within 60 days if they feel that the product effect is not in line with expectations or not suitable for personal use. As long as the product has no artificial damage, no serious pollution, no deterioration and failure caused by improper storage, and the residual amount of the product meets the basic verification standards, it still belongs to the scope of qualified free return. Our platform fully respects the personal experience difference of natural products, and does not arbitrarily reject return applications due to normal trial use of customers.
The following situations do not meet the qualified return conditions, and the platform has the right to reject the return and refund application: products that are artificially damaged, deliberately destroyed, or improperly stored leading to product deterioration and failure; products that have been used in large quantities and lost basic sales attributes; products with missing original packaging, accessories and labels that cannot be restored; customized products and special batch products that are not suitable for secondary sales; overdue products caused by customer personal storage delay; and products damaged by violent disassembly and transformation by customers.

4. Free Return Logistics Detailed Rules

GuruNanda Herbal Products provides full free return logistics service for all qualified 60-day return applications. All logistics costs incurred in the process of product return, including return transportation fee, transshipment fee, packaging handling fee and terminal warehousing fee, are fully borne by our platform, and customers do not need to pay any return logistics fees. This free return logistics rule is another core benefit of our platform’s after-sales service, realizing zero-cost return for customers.
After the customer’s return application is officially reviewed and approved by our team, we will provide the official return address, return logistics guidelines and return operation specifications through the official email press@gurunandaussale.com. Customers only need to package the returned products in accordance with the official specifications and send them back to the designated official return address. We will uniformly settle all return logistics expenses, and customers do not need to advance any fees or bear any logistics costs.
In the process of return transportation, customers need to ensure that the returned products are properly packaged to avoid secondary damage, leakage or pollution of the products during return transportation. If the product is damaged again due to improper customer packaging during return transportation, resulting in the product not meeting the return verification standards, the platform has the right to reject the refund application or deduct the corresponding loss amount according to the actual damage degree.
All return packages need to be sent back through formal and legal logistics channels. Customers are prohibited from using unknown, informal or unqualified logistics channels to return goods, so as to avoid package loss, detention or abnormal transit. After the return package is shipped, customers can feedback the return logistics tracking number to our official email for registration, which is convenient for our warehouse team to track and receive the goods in real time and speed up the refund review progress.

5. Refund Review Process & 5-10 Days Refund Cycle Rule

After our official warehouse successfully receives the customer’s returned package, the professional after-sales inspection team will conduct a comprehensive and strict qualification verification of the returned products. The inspection contents include product integrity, packaging completeness, product quality status, whether it is artificially damaged, whether it meets the return standards and other core indicators. After the inspection is qualified, the inspection team will feed back the verification results to the platform after-sales review department in real time.
After the completion of product qualification verification, our official review team will initiate the formal refund review process. The whole refund review, financial audit and fund disbursement process will be completed within 5-10 working days. Working days do not include weekends, public holidays and platform closed days. Under normal verification conditions, most qualified return orders will complete the full refund within 5-7 working days; for individual orders with complex verification information, special product attributes or financial settlement cycle differences, the refund time will be extended to 8-10 working days, which is within the official promised refund cycle range and belongs to normal business fluctuation.
Our platform strictly implements theoriginal path refund mechanism. All refund funds will be returned to the customer’s original payment account through the original payment channel, and we will not change the refund path, refund account or refund method without customer authorization. This rule can effectively ensure the safety and traceability of customer funds and avoid fund security risks caused by abnormal refund paths.
After the refund fund is successfully disbursed by our financial department, the arrival time of the fund is slightly affected by the processing cycle of the customer’s payment institution and bank system. Individual payment channels may have a 1-3 working day arrival delay on the basis of our platform’s successful disbursement, which is a normal system difference of third-party payment institutions and not the platform’s refund delay problem. If the customer finds that the fund has not arrived beyond the maximum 10 working days refund cycle, they can feedback the order information through press@gurunandaussale.com, and we will verify the fund status and track the arrival progress in full.

6. Partial Refund & Special Order Refund Rules

In addition to full refund for full order return, our platform also supports standardized partial refund service to meet customers’ diverse after-sales demands. For orders with multiple products, if customers only need to return part of the products and retain the remaining products, they can apply for partial return and partial refund. The platform will calculate the refund amount according to the unit price of the returned products in the original order, and complete the partial refund in accordance with the 5-10 working days refund cycle, without affecting the validity of the remaining product order.
For product quality problems, logistics damage, product leakage and other abnormal situations caused by platform and logistics side reasons, customers can apply for full refund without returning goods or partial refund according to the actual loss situation after providing valid proof materials. Our team will verify the abnormal situation in real time and formulate the most reasonable refund scheme for customers to ensure zero loss for customers.
For cancelled orders that have not been shipped out of the warehouse, the platform will initiate an automatic refund review immediately after the cancellation is successful, and complete the fund refund within 5 working days on average, with a maximum cycle of no more than 10 working days. For abnormal orders such as failed payment, repeated payment and wrong payment, our financial team will conduct unified verification and clearance on a regular basis, and complete the full refund of abnormal funds within the official refund cycle.

7. Refund Application Rejection & Dispute Handling Rules

The platform will reject refund applications that do not meet the official after-sales rules, including but not limited to: overdue return applications exceeding the 60-day free return cycle; returned products that do not meet the qualified return standards and have artificial damage, deterioration and loss; invalid return applications for the purpose of malicious fraud and repeated refund; return applications for non-platform official sales products; and after-sales applications that violate the platform’s transaction rules.
For all rejected refund applications, our team will send a formal rejection notice through the official email press@gurunandaussale.com, clearly explaining the rejection reasons, policy basis and subsequent processing suggestions. Customers can view the official rejection details through the email feedback, and if they have objections to the verification results, they can submit supplementary proof materials through the official email within the specified time for secondary official review.
For after-sales disputes arising from return and refund business, our platform adheres to the principle of fairness and openness, and takes this official Refund Policy and order official records as the only authoritative basis for dispute handling. We will listen to the reasonable demands of customers, verify the actual situation of the order in full, and give standardized and fair dispute handling results, to ensure that every after-sales dispute can be properly resolved.

8. Policy Update & Interpretation Provisions

This Refund Policy is the exclusive official after-sales refund rule of GuruNanda Herbal Products e-commerce platform, applicable to all transaction orders on gurunandaussale.com. The platform reserves the right to optimize and adjust the policy content according to business development and service standard upgrading. The updated policy content will be displayed on the official website in real time and take effect for all new orders.
This policy has independent final interpretation right. All previous informal after-sales rules and verbal commitments are invalid, and all after-sales businesses shall be subject to the content of this official policy. Before initiating return and refund applications, customers are required to fully read and recognize all terms of this policy, and all after-sales behaviors will be deemed to have fully agreed to the official rules of this policy.
All after-sales consultation, application and dispute communication must be carried out through our exclusive official email press@gurunandaussale.com, which is the only official effective communication channel for refund and return business.