Privacy Policy

Official Personal Information Protection Rule for gurunandaussale.com Platform Users
This Privacy Policy is formulated by GuruNanda Herbal Products specifically for all users who browse, register, shop and interact on the official e-commerce platform gurunandaussale.com. It comprehensively and systematically regulates the whole process rules of user personal information collection, storage, use, transmission, protection, update and elimination, clarifies the platform’s information protection responsibilities and user’s personal rights and interests, and is the official authoritative guideline for the platform’s personal privacy protection business. As a global e-commerce platform focusing on natural herbal healthcare product sales, we attach great importance to the privacy security of every global user, always abide by the principle of legal, legitimate, necessary and confidential information processing, and establish a perfect user privacy protection system to ensure that all user personal information is protected in the most standardized and secure way. For all privacy consultation, information right application and privacy problem feedback, please contact our official exclusive email: press@gurunandaussale.com.

1. Policy Purpose & Applicable Scope

The core purpose of formulating this Privacy Policy is to standardize the platform’s processing behavior of user personal information, fully protect the legitimate privacy rights and interests of platform users, eliminate user’s privacy security concerns in the process of browsing and shopping, and ensure that all user personal information obtained by the platform through official channels is only used for standardized platform operation and service provision, without arbitrary leakage, abuse or illegal transmission. This policy is based on international general privacy protection standards and e-commerce industry standardized operation specifications, adapting to the global service attributes of our cross-border natural healthcare e-commerce platform.
This Privacy Policy applies to all users who access and use the gurunandaussale.com platform, including anonymous browsing users, registered users, shopping transaction users, after-sales service users, and all users who interact with the platform through official channels. It covers all personal information generated in the whole process of user access to the website, product browsing, order placement, payment transaction, logistics delivery, after-sales application and customer service consultation. All information processing behaviors of the platform involving user personal privacy are fully constrained by this official policy.
This policy is applicable to all service links of the platform’s official website, including web page browsing, product display, order system operation, payment settlement, logistics docking, after-sales service, email communication and other all-business scenarios. Any third-party websites, platforms and channels that are not affiliated with GuruNanda Herbal Products are not within the scope of this policy’s protection constraints. Users need to independently pay attention to the privacy rules of third-party platforms when jumping to third-party channels.

2. Types & Collection Standards of User Personal Information

Our platform only collects user personal information that is necessary for business operation and service provision, and strictly abides by the “minimum necessary collection principle”, without collecting irrelevant, excessive and unnecessary user privacy information. All information collection behaviors are completed through official and standardized channels, and the collection purpose is clear and transparent. The user personal information collected by the platform is divided into the following core categories:
First, basic user identity information. This includes the user’s reserved name, contact phone number, email address and other basic identity information actively filled in by the user when placing an order, consulting business and applying for after-sales service. Such information is mainly used to confirm user identity, feed back order information, deliver logistics notifications and reply to user consultation demands, which is the basic information support for the platform to complete transaction services and customer service work.
Second, order and transaction information. This includes the user’s order record, purchased product information, order payment amount, payment time, payment channel information, order logistics status, after-sales application record and other transaction data. Such information is used for platform order management, transaction data statistics, after-sales service verification, order traceability and other business work, to ensure the standardized development of platform e-commerce transaction business.
Third, logistics receiving information. This includes the user’s detailed delivery address, receiving area, receiving contact information and other logistics information actively submitted by the user. Such information is exclusively used for global logistics delivery, package distribution and receiving confirmation of user orders, to ensure that products can be accurately and smoothly delivered to users. The platform will not use logistics receiving information for any other irrelevant business purposes.
Fourth, platform access data information. This includes user’s website browsing track, product browsing preference, access time, access equipment type, network access address and other anonymous access data. Such information is collected anonymously by the platform system, cannot be positioned to a single user’s personal identity, and is only used for platform operation optimization, product display adjustment, user demand analysis and service experience improvement, to help us better optimize natural herbal product display and user shopping experience.

3. Legal Basis & Use Rules of Information Processing

The platform’s collection and use of user personal information is based on the user’s active authorization and voluntary provision. When users actively fill in personal information to place orders, consult services and apply for after-sales, it means that users fully agree to the platform’s collection and standardized use of relevant information in accordance with this Privacy Policy. All information processing behaviors of the platform are legal, compliant and transparent, without forced collection, hidden collection and unauthorized use of user information.
All user personal information collected by the platform is only used for the following legal and compliant business purposes, and no cross-purpose or unauthorized use is allowed: completing user product order transaction and payment settlement services; realizing global logistics delivery and order tracking notification; providing users with after-sales return, refund and customer service support; feeding back platform service updates, product optimization and activity notification information; conducting anonymous platform operation data analysis and service optimization; verifying user identity and ensuring transaction security; and completing other necessary business behaviors authorized by users.
The platform will not use user personal information for commercial promotion, spam push, illegal marketing and other irrelevant purposes without the user’s explicit authorization. We will not sell, rent, trade or illegally transfer user personal information to any irrelevant third-party institutions and individuals. All user privacy information is the core confidential data of the platform, and we have established strict internal management rules to constrain all staff’s information operation behaviors.

4. Information Storage, Protection & Security Mechanism

GuruNanda Herbal Products has established a high-standard user information security protection system, adopting international advanced data encryption technology, secure server storage system and hierarchical access management mechanism to fully protect user personal information security. All user personal information is stored in the platform’s dedicated secure server, with professional firewall protection, data encryption processing and real-time security monitoring, which can effectively prevent information leakage, theft, tampering and loss.
In terms of information storage cycle, the platform implements standardized classified storage rules. For user order transaction information, logistics information and service consultation information, we will retain the data within the legal compliance cycle to facilitate order traceability, after-sales verification and service record query. For user invalid information, expired information and redundant information, we will automatically clean up and eliminate it in accordance with standardized procedures to reduce information storage risks.
The platform has established strict internal staff information management authority rules. Only designated professional operation and customer service personnel have limited access to user information, and all information access and operation behaviors are fully recorded and traceable. Staff are prohibited from viewing, downloading, copying, transmitting and using user personal information without authorization. Once internal staff are found to have violated the privacy management rules, we will impose severe punishment and pursue corresponding legal responsibilities.
In terms of external risk prevention, the platform regularly conducts security system upgrades, vulnerability detection and risk assessment to continuously optimize the information security protection system and resist network attack, data intrusion and other external security risks. We ensure that user personal information is always in a safe and controllable storage environment.

5. Information Sharing & Transmission Restriction Rules

The platform adheres to the principle of minimal information sharing, and will not actively share, transmit or disclose user personal information to any third party without the user’s explicit consent and legal basis. All user privacy information is independently managed and protected by the platform, and no arbitrary external transmission behavior is allowed.
In the limited legal scenarios that must involve information sharing, the platform will strictly control the scope of information sharing and ensure the legality and security of transmission behavior. The only legal sharing scenarios include: sharing necessary logistics receiving information with formal global logistics providers to complete order delivery services; providing necessary transaction information to official payment institutions to complete payment settlement business; and disclosing information in accordance with mandatory legal requirements and official regulatory orders.
All third-party institutions that cooperate with the platform to obtain user information have passed strict qualification screening and security assessment, and have signed formal confidentiality agreements with the platform. They are only allowed to use user information for the single business purpose authorized by the platform, and are prohibited from secondary use, leakage and transmission of user information. The platform will conduct regular supervision and inspection on the information management behaviors of cooperative third parties to ensure that user privacy is fully protected.

6. User Personal Privacy Rights & Exercise Methods

All users of the gurunandaussale.com platform enjoy complete personal privacy rights, including information query right, information correction right, information deletion right, authorization withdrawal right and privacy complaint right. Users can independently exercise their legitimate privacy rights through official channels at any time.
Users have the right to query their personal information stored on the platform, including order information, receiving information and service record information. If users find that their personal information is wrong, incomplete or outdated, they have the right to apply for information correction and update to ensure the accuracy and validity of personal data. Users can send correction applications and provide correct information through our official email press@gurunandaussale.com, and our team will complete information verification and update within the shortest time.
Users have the right to apply for deletion of their invalid personal information, expired order information and redundant service records. For the information that meets the deletion conditions, our platform will complete data elimination in accordance with standardized procedures after review. Users also have the right to withdraw the information authorization granted to the platform. After the authorization is withdrawn, the platform will stop the subsequent collection and use of user information, but the historical transaction data generated before the withdrawal will be retained in accordance with legal compliance rules.
If users find that the platform has privacy problems such as unauthorized information use, information leakage and privacy violation, they can submit privacy complaints and problem feedback through the official email at any time. Our professional privacy management team will verify and handle the complaint within 24 hours, and feed back the processing results to users in full.

7. Cookie & Network Data Use Rules

To optimize user browsing experience and improve platform service quality, our website will use standard Cookie technology to collect anonymous user browsing data. Cookie is a mainstream standardized network data tracking technology used by global formal e-commerce platforms, which can record user’s website browsing preference, access track and habitual operation behavior, helping us optimize product display logic, page layout and service function setting.
The Cookie data collected by our platform is completely anonymous, cannot be positioned to the user’s personal identity, does not involve any sensitive personal privacy information, and will not cause any privacy security risks to users. Users can manage the Cookie permission through their own browser settings, and choose to accept or refuse Cookie tracking. Refusing Cookie use will only affect the partial personalized browsing experience of the website, and will not affect the user’s normal order placement, transaction and after-sales service rights and interests.
All Cookie data collected by the platform is only used for internal platform operation optimization and user experience improvement, and will not be shared with third parties or used for commercial marketing. We will regularly clean up invalid Cookie data to ensure the standardization and security of data use.

8. Policy Update & Privacy Dispute Handling

This Privacy Policy is the official authoritative privacy protection rule of GuruNanda Herbal Products platform. The platform reserves the right to update and optimize the policy content according to the adjustment of international privacy protection standards, industry specification upgrading and platform business development. The updated policy will be displayed on the official website policy page in real time, and the new policy will take effect for subsequent user information processing behaviors.
In case of privacy-related disputes between users and the platform, both parties shall resolve the disputes through friendly negotiation based on the content of this official policy. If the negotiation fails, both parties can solve the problem through formal legal channels. The platform will always adhere to the principle of user privacy priority, actively protect the legitimate rights and interests of users, and properly handle all privacy-related problems and disputes.
All user privacy consultation, right application and problem feedback must be carried out through our exclusive official email press@gurunandaussale.com, which is the only official effective communication channel for platform privacy business.